ITSM Platform by VegaVision Software

IT Service Management, Reimagined

AtlasDesk unifies your helpdesk, asset management, incident tracking, and change processes into one enterprise-grade platform — built on ITIL best practices.

Request a DemoExplore Features
AtlasDesk Dashboard
99.9%
Platform uptime SLA
10+
ITSM modules included
ITIL
Best practices aligned
100%
Your data, your infrastructure
Ticket Management

Every request tracked, nothing lost

From the moment a request comes in, AtlasDesk captures it, routes it to the right person, and keeps everyone in the loop — no chasing emails, no lost requests.

  • ✓ Auto-create tickets from email, web form, or walk-in
  • ✓ Priority scoring based on urgency and business impact
  • ✓ Real-time status updates sent automatically to users
  • ✓ Escalation rules so nothing stays stuck
Ticket Lifecycle
✓
Ticket Logged
User submits via portal or email
✓
Auto-Assigned
Routed to the right technician instantly
3
In Progress
Technician updates notes in real time
4
User Notified
Automatic update on resolution
5
Closed & Archived
Stored for reporting and audits
Modules

One platform, every tool your IT team needs

AtlasDesk is modular — start with what matters today and activate new capabilities as your team grows. No extra installs, no integrations, one login.

  • ✓ Hardware assets linked directly to tickets
  • ✓ Knowledge base reduces repeat requests
  • ✓ Change calendar keeps planned work visible
  • ✓ All modules, one dashboard
🖥️
Asset Register
Track every device and its history
📋
Service Catalogue
Standardise common IT requests
🔐
Access Control
Role-based permissions per team
📡
Network Monitor
Real-time alerts on failures
📁
Knowledge Base
Self-service docs for users
📅
Change Calendar
Plan maintenance windows safely
Reporting & Analytics

Prove IT's value with real numbers

AtlasDesk produces the reports your management team wants — SLA compliance, ticket volumes, technician workload, and resolution trends — on demand.

  • ✓ SLA compliance tracked and reported automatically
  • ✓ Monthly reports generated in one click
  • ✓ Identify recurring issues before they escalate
  • ✓ Export to PDF or Excel for leadership review
This Month — Performance
SLA Compliance92%
First Call Resolution78%
User Satisfaction85%
Tickets Closed60%
↓ 18%
Repeat tickets vs last month
3.2h
Avg resolution time
Why AtlasDesk

Measurable, tangible benefits across your entire IT operation from day one

⚡
Faster Resolution
Structured workflows and automated routing significantly reduce average incident resolution times.
🛡️
Reduced Downtime
Proactive SLA monitoring and escalation alerts ensure no issue is missed, delayed, or left unresolved.
📊
Full Visibility
Real-time dashboards give IT managers and leadership an accurate, live picture of service performance.
💰
Cost Efficiency
Automation and self-service capabilities reduce the operational burden on your IT staff.
✅
ITIL Compliance
Built on internationally recognised ITIL best practices, supporting audit readiness and governance.
🔒
Data Ownership
Your data stays within your own infrastructure. No third-party sharing, no cloud lock-in. Full control, always.
How AtlasDesk Works

From request to resolution

A structured, transparent workflow that keeps your team aligned and users informed at every step.

1
Log a Ticket
Users submit via email, portal, or API. Tickets are auto-categorised and routed.
2
Assign & Prioritise
Rules engine assigns tickets to the right team with SLA timers triggered.
3
Resolve & Escalate
Agents work within a structured workflow with escalation alerts if SLAs are at risk.
4
Report & Improve
Real-time dashboards and reports give leadership full visibility and actionable insights.
Pricing

Simple, transparent pricing

Predictable SaaS subscription pricing aligned to the South African market. Scale as your team grows — no hidden fees, no surprises.

Starter
Small businesses & internal teams
R299
per user / month
Minimum 5 users
  • Incident Management
  • Service Request Management
  • Self-Service Portal
  • Email Ticket Integration
  • SLA Management
  • Knowledge Base
  • Standard Dashboards
  • Custom Branding
  • Change Management
  • Asset Management
Most Popular
Growth
Growing support teams
R599
per user / month
Minimum 10 users
  • Everything in Starter
  • Custom Branding
  • Light Change Management
  • CSAT Surveys
  • Problem Management
  • Approval Workflows
  • Workflow Automation
  • Advanced Reporting
  • Asset Management / CMDB
  • API Access
Professional
Mature IT operations
R899
per user / month
Minimum 15 users
  • Everything in Growth
  • Full Change Management
  • Advanced SLA / OLA Policies
  • Asset Management
  • CMDB
  • Release Management
  • API Access
  • 4-hourly Backups
  • SSO / Advanced Roles
  • Dedicated Infrastructure
Enterprise
Large & complex environments
Custom
tailored to your organisation
Custom user count
Request Quote
  • Everything in Professional
  • Single Sign-On (SSO)
  • Advanced Role Permissions
  • Multi-Department Support
  • Audit & Compliance Features
  • Dedicated Infrastructure
  • Priority & 24/7 Support
  • Custom Dashboards
  • HA & Disaster Recovery
  • Private Networking Options
Optional Add-On Services
Additional Storage
R500 / 100 GB per month
Extra Email Processing
R750 / 25,000 emails
Additional Backup Retention
From R1,500 / month
Additional API Capacity
From R1,000 / month

All plans billed monthly in advance. Annual billing available at discounted rates. Standard minimum term: 12 months. Implementation, onboarding, and custom integrations quoted separately.

Contact Us

Request a Demo

Our team is based in South Africa and typically responds within one business day. Tell us about your environment and we'll show you AtlasDesk running with your real use cases.

✉️
🌐
📍
Location
South Africa
No commitment required
30-minute demo
Local SA support team
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